F.A.Q's
Q - Can I visit where my dog will be staying?
A - Yes, In fact we insist on it. We don’t take any bookings before we’ve met your dog and both parties are confident it’s the right environment for them.
Q - Do you take un-neutered/spayed dogs?
A - Yes, we take intact females, however we do not take un-neutered dogs over the age of 12 months.
Q - Are you insured?
A - Yes, we’re insured by Pet Plan Sanctuary.
Q - Are you licensed?
A - Yes, we’re fully licensed by Sunderland Council - license no 225.
Q - What makes you different?
A - At Hetton-le-Hill Farm Dog Boarding we don’t believe in kennels, your dog has free roam of the downstairs of our home, extensive gardens as well as access to over 230 acres of farmland to walk on.
Q - How often do they get walked?
A - Each dog get’s a minimum of 2 walks per day up to maximum of 3 hours, this is dependent on each individual dogs needs.
Q - Does my dog have to be vaccinated?
A - Yes, all dogs must have their DHP and Kennel Cough vaccinations, we advise Leptospirosis (L4) & Canine Parainfluenza Virus (CPIV).
Q - Can you board puppies?
A - Yes, we’re happy to take puppies, they must be fully vaccinated and depending on their needs there may be additional fees.
Q - Do I need to provide food for my dog?
A - All stays include kibble as standard, if your dog is a fussy eater or on a specific diet we encourage you to bring enough to last their stay.
Q - Is there anything else I need to provide with my dog?
A - If this is the first time your dog is staying with us, we’d suggest bringing their bed or blanket to help them settle.
Q - Will my dog be staying with other dogs?
A - Yes, we have up to 4 guests staying with us at anyone time, however they do not share a sleeping area. Each dog get’s their own secure area to sleep.
Q - I don’t have a car, are you able to provide transport?
A - Yes, we can collect & drop off your dog for an extra charge.
Q - Do you take any payment before meeting?
A - No, if any boarder ask’s you to pay a deposit before hand please be aware that this could be a scam.
Only once we’ve met and you’re happy with where your dog will be staying do we then take a deposit, it’s 50% of the total booking fee with the rest payable 7 days before drop off.
